Ownership of the
In accordance with Law 34/2002 of Services to the Society of Information and
Electronic Commerce (LSSICE), we inform you that the ownership of
our online store, www.cetronic.es, is held by Cetronic,
S.L., a legally-formed company under Spanish law, CIF B-15.033.061,
registered in the Register of Commerce of La Coruña, Tome 241,
Section 2, Folio 140, Page 843, Inscription 1, and henceforth referred to as Cetronic.
Purpose and breadth
These General Conditions of contract
and use exist for the purpose of regulating the availability of information
provided via Cetronic's online store as well as the commercial transactions
that may occur between Cetronic and users of the domain www.cetronic.es.
Both the navigation of the online site and the acquisition of any of the products
offered there shall be considered as the user's full and complete acceptance of
each and every one of the present general conditions of contract and use. Cetronic may,
at any time and without prior notice, make changes to the present general conditions
of contract and use, as well as to the specific conditions which may apply, by
publishing the said modifications on the online store so that users may be familiar
with them, recording the date of said modifications.
Information provided on
Cetronic reserves the right to modify
the commercial offer (products, prices, sales and other commercial or service conditions)
provided via www.cetronic.es
at any time. We make every effort to provide correct information free of typographical
errors. Should errors of this type occur, despite our efforts and against www.cetronic.es will,
they will be corrected immediately. Should a typographic error exist in any listed price,
and should this error have led a client to purchase based on the erroneous price,
we will communicate the error to the client, who will then have the right to cancel
his purchase with no cost to himself. Similarly, it is possible that the listings
on the site may occasionally show provisional information for certain products.
In the case where the information available does not correspond to the characteristics
of the product, the client has the right to cancel his purchase with no cost to himself.
Cetronic is neither directly nor
indirectly responsible for the information, content, statements or expressions
that are listed for the products shown on this website. This responsibility shall
be held at all times by the publishers and distributors of the said products.
The products presented on the website
conform to the requirements of Spanish legislation. Cetronic shall not be held liable
should these products not conform to requirements of legislation in any country
to which they might be sent in accordance with a client's order. It shall fall,
therefore, to clients outside of Spain to verify the ability to import or use the
products that they request from us. Likewise, Cetronic cannot be held responsible
for the fraudulent or criminal use by users of products obtained from our website.
The user, as the only person liable
for all direct and indirect effects of use of this website, assumes full responsibility
arising from the use of this website, including but not limited to all economic,
negative technical and/or legal effects, as well as the non-fulfillment of expectations
created by our website, thus obliging the user to hold Cetronic free of liability
for any reclamations concerning the effects of this website.
Cetronic does not accept liability
for damage that could results from interference, omissions, interruptions, computer viruses,
malfunctions and/or disconnections during the operation of this electronic system
or in the computer appliances or equipment of the users due to external causes which
might prevent or delay the provision of services or the navigation in the store;
Cetronic declines liability for delays or blockage of use caused by deficiencies
or overloading on the Internet or in other electronic systems, for the impossibility
to provide service or permit access for causes that cannot be attributed to Cetronic
but to the user, third parties or to force majeure. Cetronic does not control, generally speaking,
the use that users may make of the website. More particularly, Cetronic does not
in any way guarantee that users use this website in accordance with the law, the
present General Conditions, generally accepted moral or good conduct or public order,
nor does Cetronic guarantee that they do so in a diligent or prudent fashion.
Obligations of clients and
Generally speaking, the user undertakes
to fulfill the present general conditions, as well as to conform to the special
warnings or instructions for use within the general conditions or on the website
and to behave in accordance with the law, good conduct and the requirements of good
faith, employing due diligence and refraining from using the website in any way that
could prevent, damage or deteriorate the normal operation of the website, the property
and rights of Cetronic, its providers, other users and any other third party in general.
Access and use of the portal by underage minors without parental consent is strictly forbidden.
Cetronic declines responsibility for the truthfulness or accuracy of information provided
by users and cannot therefore check their age.
Specifically, and in no such way that
any of the previous statements are restricted, during the use of the website www.cetronic.es the user shall:
a) Provide truthful information
in the fields requested on the user registration form or during the order, and keep
this information current.
b) Not insert into, store in, or
disseminate from this website any information or material that could be considered libelous,
injurious, obscene, threatening, xenophobic, or which encourages violence or discrimination
based on race, sex, ideology, religion or which in any other form constitutes a risk
to morality, public order, fundamental rights, civil liberties, honor, privacy or the view
of third parties or current legislation in general.
c) c) Not insert into, store in, or disseminate
from this website any program, data, virus, code or any other electronic or physical mechanism
that could cause damage to the website, to any of the services or to any of the equipment,
systems or networks belonging to Cetronic, to any other user, to Cetronic's providers or more
generally to any third party.
d) Keep and contentiously protect
the "user name" and "password" that he has received from Cetronic, assuming responsibility
for any damage or damages that could result from their improper use.
e) Not exercise any advertising activity
or commercial exploitation through the website, and not use its contents and information
to transmit advertisements or send messages with any other commercial purpose, nor to collect
or store personal information of third parties.
f) Not use false identities, nor to
impersonate the identity of others in the use of the website or in the use of any
of its services, including the use, for example, of passwords or access codes of
third parties or in any other manner.
g) Not destroy, alter, appropriate
for their own use, render useless or damage data, information, programs or electronic
documents belonging to Cetronic, Cetronic's providers or third parties.
h) Not insert into, store in, or
disseminate from this website any content that infringes on intellectual or industrial
property rights, trade secrets of third parties, nor more generally any content which,
in accordance with the law, the user or client does not hold the right to put at
the disposal of a third party.
The client undertakes to enable the
delivery of the requested order by providing a delivery address to which the requested
order can be delivered during the normal hours of delivery of goods. In the case of
noncompliance by the client with this requirement, Cetronic shall not be held liable
for the delay or non-delivery of the order requested by the client.
To place and order, a user must connect to
www.cetronic.es, and register
as a user, filling out the electronic form which is permanently available at the store
and following the instructions on it. After registration, in order to purchase of products,
the user must include the product he desires in the cart, following the indications on the screen
and filling out the provided order form and validating it.
The prices and offers presented on the website
are valid only and exclusively for online orders placed at www.cetronic.es
and might not be the same as prices and offers available in other Cetronic stores in Spain.
The validation of an order by a client
specifically implies the familiarity and agreement with these general conditions as part
of the approval of the contract. Unless proven otherwise, the information gathered by
Cetronic shall constitute proof of all transactions between Cetronic and its clients.
Cetronic will archive the electronic document that formalizes the contract, which will remain accessible.
Once the purchase has been made, and as
soon as possible thereafter, Cetronic's Customer Service Department will sent an email
confirmation of the purchase. If you are not in agreement with the information indicated
in this confirmation you may request that they be modified, or that the contract be cancelled.
Availability of products
The selection of products offered on
www.cetronic.es eis valid as long as the products
are visible in the store, within the limit of availability in stock.
In the case that an item is out of stock
or currently unavailable, Cetronic will get in touch with you to inform you immediately
and provide a new date of delivery or cancel the order without charge. In either case,
a delay in the delivery with respect to the indicated periods shall not give the client the right to demand compensation.
The order will be prepared the same work
day as the reception of the order and the confirmation of payment, if such is received
before 13:00. If such is received after this time, the order will be sent the work day following
reception of the order.
Means of payment
We provide various means of payment, allowing you to choose
the one that is most convenient:
1.- Bank Transfer:
You can place an order through our website and select
this form of payment. In order for us to ship your order, you must send us the proof
of the transfer by email to email@example.com or by fax on +34 981.272.785
Our bank account information in Spain is:
Account holder: Cetronic, S.L.
Account number: 0081-0390-13-0001067917
2.- Credit Card Payment.
Our bank account information in Portugal is:
Account holder: Cetronic, S.L.
Account number: 0033.0000.45419765680.05
2.- Credit Card Payment.
We accept payment by Visa, Mastercard, American Express
and by 6000/Maestro debit cards. The process is completely external to Cetronic and takes
place in a totally secure environment run by our bank (Banco Sabadell-Atlantico). Your card's
identifying information is encrypted using SSL security protocol and transmitted directly
to the corresponding financial entity, which performs the next step and accepts or refuses payment.
This process means that the only entities that have access to the card information are the client,
the client's bank or financial entity, and the bank Banco Sabadell-Atlantico. Cetronic, S.L.
does not have access to this information and only receives notice of the confirmation of payment
from Banco Sabadell-Atlantico.
3.- Cash on Delivery
This means of payment is subject to a 4.00% surcharge,
with a maximum charge of 50 euros. This fee is outside of Cetronic's control and is
imposed by the shipping company for the service of cash on delivery.
4.- PayPal Payment
This means of payment is subject to a 3% surcharge
and is completely secure for the client as Cetonic, S.L. is not informed of the means
of payment used but simply receives confirmation of payment from PayPal in order to
proceed to ship the order.
5.- Credit Account
This means of payment is only available to
companies who regularly and repeatedly place orders. Through a credit account, purchases
are paid for at a previously agreed upon interval via direct debit, bank transfer, promissory note, etc.
To activate a credit account, please sent the following form duly filled out to firstname.lastname@example.org
or by fax on +34 981.272.785:
New Credit Account Form
Once this step has been completed, we will get in touch
with you to confirm the account activation.
Shipping and/or handling costs are not
included in the price and will be shown, calculated based on the shipping address
of each order, before you finalize your order. Shipping costs to the Canaries, Ceuta,
Melilla and to zones outside of the European Customs Union do not include importation costs tariffs),
which must be paid cash at destination by the receiver of the goods.
If you are unsatisfied with your purchase
you can contact us by email: email@example.com
or by telephone +34 981.145.106 within 7 calendar days from the reception of the order.
Please indicate clearly what the problem is.
If the package has arrived damaged
due to the transporter's handling, this must be indicated on the transporter's delivery
slip or even by refusal to accept the delivery. It is absolutely necessary that you contact
us within 24 hours of the delivery in order to allow us to file the resulting claim with our insurer.
The delay to return an item is seven days
from the date of the reception by the client. To return an item, you must always contact
use first so that we can accept your return. We are only able to accept previously
authorized returns. Once the return has been authorized, you will be given a return number
and the information for the return shipment will be provided.
The following situations can lead to a return:
a) Original defective product: upon receipt
of the original defective product, Cetronic will send you another. In this case,
the exchange will always be for the same item or reference. Only the first shipping costs
will be invoiced; Cetronic will assume the costs of the return and the new shipment.
If you wish to exchange the defective product for a different item, the return costs
and the new shipping costs will not be accepted by Cetronic.
b) Product which, due to an error,
does not correspond to the order: Cetronic will assume the costs of returning the erroneous
item and the delivery of the product corresponding to the order.
All items must be returned in their original
packaging, in perfect condition and protected in such a way that they are not received
with seals or adhesives from the transport. If this is not the case, Cetronic, S.L.
reserves the right to refuse the return. Returns must be delivered at destination within
7 days after the acceptance of the return. If this is not the case, they will be refused
and returned to the sender. Shipping costs due to this return to sender will be payable by the client.
The cost of shipping for the initial delivery will be discounted from the return cost.
Refund of paid sums
Refund will be made in the same form as
was used for the purchase, except in the case of payment by cash on delivery. In this case,
the returns will be made by bank transfer. If all or part of the payment was made through gift-vouchers,
these cannot be refunded by cash, transfer, or card. The refund for purchases made with gift-vouchers
will be made exclusively with a gift-voucher for the same amount as the payment made by this means.
Cetronic will not return the cost nor re-sent
any product before having verified the reception in our stores and state of the packing and
accessories of the item that has been returned or exchanged. The price to be refunded
is that which was originally listed on the order, without the shipping fees, which will
only be refunded in the case where Cetronic is responsible for the cause of the product's return.
Once the acceptable condition of the returned product has been verified, Cetronic will refund
the sum paid within a maximum of 30 days.
Products are covered by legal warranties
in accordance with current law.
Applicable legislation. Competent Court.
The sales made on
www.cetronic.es are subject
to Spanish law. Should any conflict or discrepancy in the interpretation or application
of the present general conditions be brought to light, both parties shall be subject,
to the exclusion of any other jurisdiction, to the courts and tribunals (Juzgados y Tribunales)of La Coruña(Spain)
The present General Conditions of Contract were last updated on 01-01-2010.
Cetronic S.L. C/ Palomar
22 Bajo, 15004 A Coruña Registro Mercantil de La Coruña, Tomo 241, Libro
45, Seccion 2, Folio 140, Hoja 843, Inscripcion 1. C.I.F: B-15.033.061